Hospital Policies
Things to know before your next visit
If you will be late for your appointment, please call as soon as you know so the appointment schedule can be rearranged or we can reschedule you for a later time or date. If you arrive 10 minutes late or later than your scheduled appointment time, you will be required to wait for the next available doctor, or for the next available appointment time with your preferred doctor.
For your protection and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
We understand that sometimes appointments must be rescheduled and, or canceled. Should this be necessary, please call at least 30 minutes in advance so someone else can have your appointment time.
Payment Policy
We require full payment at the time that services are rendered. We sincerely apologize for the inconvenience, but we do not invoice clients or insurance companies for services provided or products purchased. You must pay for all services provided and products purchased at the end of your visit.
We take all major credit cards, debit cards, money orders, cash, CareCredit, and All Pet card checks (checks are accepted on the day shift only). The CitiHealth Card is no longer taken.
